Contact Us

How we can help

An order reference helps us locate your delivery or payment record. You can also use these channels to ask about an item before deciding to buy.

Email: support@cottonshelf.shop
Telephone: 780-555-5246
Business address: 4105 Rue Saint Denis, Montréal, Quebec, H2W 2M7, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).

Useful details

For delivery assistance, tell us the order number and the tracking status you see. For an item problem, describe what arrived and which part needs attention. Share photographs only when useful and keep sensitive payment information out of your message.

Returns and written correspondence

Please arrange returns with us before sending a parcel; the correct return destination is supplied with the instructions. The business address above is available for correspondence. Return information and frequently asked questions explain common next steps.